We offer free returns for customers in the European Union countries, Canada, USA, Switzerland, Norway, Australia, New Zealand, Japan and South Korea.
To return one or more items from the order, they must meet all of the following conditions:
- The return must be requested within 30 calendar days of the delivery date.
- The items must be in their original condition, unused, unaltered, and unwashed.
- Footwear should be placed inside its original shoe box and a shipping box to prevent any damage during transportation. DOLITA reserves the right to reject any returning products that do not comply with the above-stated return policy. Abandoned items will be sent back to the original shipping address without processing any refund. To avoid this, please get in touch with our Customer Care team to address any issues or concerns regarding the item(s) you wish to return.
RETURNS
To initiate a return, please submit a request through your DOLITA account. Alternatively, you can contact our Customer Care team to assist you with the return process.
RETURNS FROM THE EU COUNTRIES, CANADA, USA, SWITZERLAND, NORWAY, AUSTRALIA, NEW ZEALAND, JAPAN, SOUTH KOREA
Please follow this step-by-step guide to initiate a return request:
Step 1 - Access your "Order History" from your account page;
Step 2 - Choose the order you wish to return in the section "Order History" and click "Return Order";
Step 3 - You will receive an automated confirmation email with instructions on how to return the item. If you can't find this email, please check spam and junk folders;
Step 4 - Print the label out and carefully follow the instructions.
Please note that Free Returns are available only from the same country as a delivery address.
RETURNS FROM THE REST OF THE COUNTRIES
If you choose to return an order from the rest of other countries, you are responsible for covering the cost of return shipments.
Please follow this step-by-step guide to initiate a return request:
Step 1 - Access your "Order History" from your account page;
Step 2 - Choose the order you wish to return in the section "Order History" and click "Return Order";
Step 3 – Return instructions will be sent to the email address associated with the order. If you can't find this email, please check spam and junk folders;
Step 4 - Follow the instructions and coordinate the return with your local postal service. For added safety, please make sure all packages have a tracking number.
For returns outside the EU countries, Canada, USA, Switzerland, Norway, Australia, New Zealand, Japan and South Korea, the customer is responsible for paying customs clearance fees. Customs clearance fees (when applied) will be deducted from the total amount of the refund.
REFUNDS
Once returned shoes have been quality checked and approved, DOLITA will issue a refund to the original method of payment and a confirmation email will be sent to you. Refunds can take up to 5 business days to process after we have received the returned product. It may take your financial institution additional time to process the transaction and update your bank statement.
EXCHANGES
DOLITA does not offer direct exchanges. We ask that you return the merchandise for a refund and place a new order for preferred item(s) at your earliest convenience.
PRICES AND CURRENCIES
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
FREQUENT RETURNS
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. Therefore, if you are experiencing sizing issues or consistently finding merchandise unsatisfactory, please get in touch with our Customer Care team.
Our system will automatically flag frequent returns made from the same account. If we notice that our return policy is being abused, we may take action in the form of blocking an account and cancelling future orders.
DOLITA reserves the right to reject returns that do not comply with the Return Policy. Returns that do not respect the policy may be sent back to the original shipping address.